At Usmani Traders, we are committed to delivering high-quality products and ensuring complete customer satisfaction. If you face any issue with your order, please refer to our return and replacement policy below.
✅ Returns & Replacements (Eligible Cases)
We accept return or replacement requests only in the following situations:
The product is damaged during delivery
The product is defective
You received an incorrect item
The issue must be reported within 48 hours of delivery, along with:
Clear photos of the product
Packaging images (if available)
Unboxing video (recommended)
The product must be unused and in its original packaging.
❌ Non-Returnable Cases
Returns or refunds will not be accepted for:
Wrong size, color, or product selected by the customer
Change of mind or personal preference
Minor color variations due to screen/display differences
Damage caused by misuse, washing errors, or improper handling
Please note that Customized or Personalized products are non-returnable and non-refundable, except in cases of defects or incorrect delivery.
✅ Refund Process
Once your request is approved:
A replacement will be arranged, or
A refund will be processed to the original payment method within 7–10 business days
Shipping charges are non-refundable unless the issue occurred due to our error.
✅ Cash on Delivery (COD)
Cash on Delivery is available only on selected products. 📌 COD is not available for Customized or Personalized items.
Approved refunds for COD orders (if applicable) will be processed via UPI or bank transfer.
📦 Return Shipping
Return shipping instructions will be provided only after approval. Unauthorized or unapproved returns will not be accepted.
📩 Contact Us
For any return, replacement, or refund-related queries, please contact us at:
